The moment your order is placed, it goes to our XO Hair factory in China and is processed immediately. Once our factory is done with your wig/hair bundles/closure etc. it is shipped to our XO Hair warehouse in the UK for inspection and packaging (this is when we add all your goodies!). Once it is inspected and packed, this is when you will receive your tracking details. This process typically takes 14 days (2 weeks max.) Typically your hair arrives the next day after you receive your tracking details (Royal Mail Tracked24). If you order from the 'Next Day Hair' section your hair will arrive in 24 - 48 hours

Standard orders take 10 working days (2 weeks)
Ready To Ship/Next Day Hair orders before 2pm take 24-48 hours (Royal Mail Tracked24)

International orders take 15 working days (3 weeks)

* BLACK FRIDAY/CHRISTMAS ORDERS: Although all orders arrive on time (on or before the delivery date expected); Please note that all orders placed in busy periods may take a little longer than normal (2.5 weeks max) If you haven't received tracking details 15 days from the day you ordered, please email us.

Next Day hair may take 1-3 days in these periods. Please *try* leave extra time before you need the hair to avoid disappointment during black friday/christmas periods. Thank you! X

Unfortunately, we do not do refunds on wigs for hygiene and logistical reasons unless the hair is found faulty. When you receive your order, please inspect your hair prior to customisation to make sure everything is as expected. Please ensure that your order is correct before checking out as we can't cancel/refund orders, due to our factory team starting production the moment orders are made.

Return & Refund Policy: For non-faulty returns , you can request a return via. email. Please do not just return the item without requesting the return first, if you do this and the item gets lost, we are not liable or able to help as we send return labels to you - we charge a 10% fee back stock items and charge £7.99 from your refund to cover return costs. If found faulty, hair must be returned in the exact same condition it was delivered in. Once customised, worn, given to a hairdresser, dyed, bleached or tampered with - we are no longer liable to handle any faulty hair claims.

Once your order ships (day 13 after you order) you'll receive a tracking number via email. You can use this to track your package on the carrier's site - Royal Mail

Yes - We deliver our XO Hair all around the globe, international customers are welcome! methods at checkout.

Yes - we have Klarna and Clearpay options available at checkout.

Yes we do, and it's FREE. Our XO wigs are readymade with bundles and closures/frontals but are NOT PRE-CUSTOMISED unless you request this. If you would like your wig knots bleached, hair dyed and/or lace cut, please let us know in the order note and email us at, hello@myxohair.com (we don't layer wigs, trim ends etc)

Custom wig orders will still require normal customisation such as; plucking to your hairline, tinting the lace to skin tone and tailoring the hair to your desired taste to ensure a seamless blend and look!

Yes - of course! XO Hair is 100% Virgin Cambodian Human Hair which can be dyed and lifts. To retain quality we advise only light bleaching and colouring, for example: black, burgundy, dark blue, brown, ginger etc. with dye and for bleach, blonde for highlights/birthmarks only and up to colour #27 for all the hair. If you want to bleach hair past #27 or to 613, please buy our XO Double Drawn Bundles which our Raw Virgin Hair.

Please consider that this is 1B (dark brown) hair - if you choose to fully bleach the hair past #27, you do this at your own risk and don't expect the quality to remain the same. All hair looses some quality once chemically processed; but with using the right quality products & asking a professional colourist - the XO Hair quality can definitely be maintained. We advise that you strand test the hair before fully applying bleach to observe the lift. If you’re looking to bleach the hair several times to achieve bright blonde to then dye for example, pink - to retain quality we personally wouldn’t recommend buying 1B coloured hair, instead get 613 Hair.

We are NOT liable to refund damaged, bleached or tampered hair. Feel free to email us at, hello@myxohair.com before you shop if you want extra help and are not sure.

XO Hair is 100% Virgin Human Hair from Cambodia - the best quality, silky virgin hair you can get! Most of our hair is grade 12A human hair, in a natural 1B colour state (Dark Brown) but our XO Double Drawn hair is grade 15A which is Raw Virgin Hair.

Our Virgin hair is kept in it’s natural, unprocessed state with cuticles intact. The Virgin hair is then processed only to get the desired texture required, therefore we call it Pure Virgin hair. Unless any hair has been described as ‘RAW’ do not assume it hasn’t been unprocessed or manipulated in anyway for texture or colour.

Grades are given to hair so the customer is able to gage their expected hair quality, especially if they’re buying hair online. Hair grades run from 3A to 12A, and ours is 12A which is majorly unprocessed. At XO Hair you get the best quality hair for the most affordable price in the UK market!

All hair bundles and wigs (if well looked after) can last up to 1-2 years+. However, the lifespan of your wig/bundles is dependant on: wear, care and storage. If looked after well, you'll be getting compliments like you just purchased it! Readymade wigs are an affordable alternative and very convenient. They save you time and money that you spend after buying bundles and lace. Just like everything in life, hair has an expiry date - they don't last forever but the lifespan is totally dependent on how you care for it

Unfortunately we can't cancel your order because our processing time is super fast! However, the moment you realise you may have made a mistake please email us as at hello@myxohair.com as soon as possible to see what we can do. This should be done on the same day as the order placed, after this date we may not be able to help and you will have to go through the returns process (10% charge for back stocking) so please be 100% sure before placing orders! x

Our wigs have a standard cap size of 22" however, they come with the adjustable bands that allow the cap size of 21.5-23" to fit our wigs. If you would like a smaller cap size (21") or larger cap size (24") we can make the wig in your cap size of choice, just leave an order note when you're ordering or email us at: hello@myxohair.com